Shipping policy

Thank you for shopping with us. Please read our shipping policy carefully before placing an order.

Order Processing Time

All orders are processed within 1–7 business days.

Once your order has been processed, it is handed over to our shipping partners for delivery. You will receive a confirmation email with tracking details once your order has shipped.

Shipping Times

Due to high demand and the nature of our fulfillment process, shipping times may vary.

Estimated delivery time:

  • 7–15 business days (depending on your location)

Please note that delivery times are estimates and not guaranteed.

Shipping Costs

We offer free shipping on all orders unless stated otherwise at checkout.

Tracking Information

Once your order has shipped, tracking information will be provided via email.

Please allow 3–5 business days for tracking updates to appear in the system.

Delays

We are not responsible for shipping delays caused by:

  • Customs clearance

  • Courier delays

  • Weather conditions

  • Public holidays

  • Incorrect or incomplete shipping information provided at checkout

Such delays are outside of our control and do not qualify for refunds.

Incorrect Address

It is the customer’s responsibility to ensure that the shipping address entered at checkout is correct.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Refunds or replacements will not be issued in such cases.

Lost or Stolen Packages

If tracking information shows that your order has been delivered, we are not responsible for lost or stolen packages.

If your order appears lost in transit, please contact us and we will review the situation on a case-by-case basis.

Customs & Duties

Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

These charges are determined by local authorities and are outside of our control.

Contact Us

If you have any questions regarding your order, please contact us at:
📧 support@junbai.com

We aim to respond within 48–72 hours.

IMPORTANT NOTE

By placing an order on our website, you agree to this Shipping Policy in full.