Refund policy
Please read this policy carefully before making a purchase.
Due to the nature of our products and our fulfillment process, all sales are considered final. We do not accept returns or offer refunds for change of mind, incorrect ordering, or personal preference.
Damaged, Defective, or Incorrect Items
In the rare event that your item arrives damaged, defective, or incorrect, you must contact us within 3 days of delivery.
To be eligible for review, you must provide:
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Your order number
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Clear photos or videos showing the issue
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A brief description of the problem
Requests submitted after 7 days of delivery will not be accepted.
After review, refunds or replacements are issued strictly at our discretion. Depending on the situation, we may offer:
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A replacement item, or
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A partial or full refund
We do not guarantee refunds in all cases.
Non-Refundable Situations
Refunds, returns, or replacements will not be provided for:
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Change of mind
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Incorrect address provided at checkout
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Items ordered incorrectly by the customer
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Delivery delays caused by couriers, customs, or external factors
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Items damaged due to misuse, mishandling, or normal wear and tear
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Orders marked as “delivered” by the tracking system
Cancellations
Orders may only be cancelled within 12 hours of purchase.
Once an order has entered processing or has been shipped, cancellations are no longer possible.
Chargebacks & Disputes
By placing an order, you agree to contact us first to resolve any issues before initiating a chargeback or payment dispute. Unauthorised chargebacks may result in the refusal of future service.
Contact Information
For any order-related concerns, please contact us at:
📧 support@junbai.in
Please allow 48–72 hours for a response.
Final Note
This policy is designed to be fair, transparent, and compliant with online commerce standards while allowing us to continue offering competitively priced products.
By completing a purchase on our site, you agree to this Return & Refund Policy in full.